ePLDT launches visitor management system for faster, easier, and safer reception

Companies that receive many guests face the challenge of monitoring and tracking the people going in and out of their premises. This can be inconvenient to receptionists, employees, and even to visitors especially when traditional recording is used.

ePLDT, Inc., with its continuing initiative to deliver best-in-class digital business solutions, is proud to announce its Enhanced Visitor Experience (EVE) app, a fully digital and interactive visitor registration system designed to help companies process incoming and outgoing traffic.

According to Nico Alcoseba, Vice President and Head of PLDT’s Disruptive Business Group, the app provides a window to what kind of culture exists beyond the reception area.

“With EVE, companies can provide an interactive visitor experience to people coming to the office from the moment they first logged in to the time their host is ready to accommodate them,” Alcoseba said. “It’s a solution that guests, receptionists, and employees will find simple and enjoyable.”

EVE offers a digital end-to-end visitor-reception-host interface system through an automated visitor information recording and extraction.

“EVE addresses real-life enterprise challenges ranging from long queues, mismanagement of guest information when using pen and paper, inaccurate guest reports, and disorganized guest-host relations,” Alcoseba emphasized.

With EVE, guests simply have to register on the app using the tablet at the front desk and select the person to visit. Once done, the host will be notified via e-mail that his or her guest has already arrived. This information is recorded in the system and may be referred for future use. Storage is not a problem since users can opt to use the cloud.

“This feature can help eliminate long queues at the reception area since returning visitors already have information stored,” said Alcoseba.

In addition, the interface is highly customizable and can display a company’s own preferred and unique design.

Additional security

Apart from making reception easier, the app also adds a layer of security since it keeps track of visitor activity. EVE also has the ability to determine who, exactly, is at your site at a given time. Having these records helps in creating an electronic "paper trail" of sorts, enabling administrators to view who is on-site, what time he or she arrived, where he or she is going and more.

EVE is available via Standard or Premium subscriptions. The latter provides the advantage to send SMS notifications to the host on top of the e-mail alert, a free seven-inch tablet, and a badge printer.

Alcoseba concludes, “Having EVE can leave visitors a good first digital impression since this is usually equated to being up-to-date when it comes to technology. We believe that EVE can perfectly complement a company who is undergoing digital transformation.”

ePLDT is offering a 30-day free trial of EVE. For more information, please visit www.epldt.com/solutions/digital-engagement/eve.

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About ePLDT

ePLDT is the country’s premiere digital innovator. Since its inception at the turn of the millennium, ePLDT has led the industry in the development of enabling technologies for enterprises across the country and the region. As the digital enterprise enabler of the PLDT Group, ePLDT delivers best­-in-­class digital business solutions including the country’s first Big Data Analytics service and infrastructure. This, and the company’s numerous other innovative endeavors, are testament to the company’s brand promise of “Enabling Success.”

ePLDT is parent to four distinct business units including: AGS (ABM Global Solutions),­ a business management solutions enabler focused on Enterprise Resource Planning and Spend Management; CuroTeknika, an IT & business process management outsourcing company; ePDS, a client communications managed service provider engaged in document management and digital printing; and IPC (IP Converge Data Services, Inc.), a leading data center operator and pioneer cloud services provider.

A proud member of the PLDT Group headed by Chairman Manuel V. Pangilinan, ePLDT is led by Group President & CEO Ernesto R. Alberto and Group COO Nerissa S. Ramos.